Return Policy & Exchange

Welcome to Sheyine's Return Policy & Exchange page. We want you to be completely satisfied with your purchase. Please read the following information carefully to understand our policies regarding returns, exchanges, and refunds.

1. Return Eligibility

• You may return most new, unopened items within 15 days of delivery for a full refund. We do not accept returns on used or damaged items unless they arrived damaged or defective.

2. Return Process

• To initiate a return, please contact our customer support team at Contact Us . Please include your order number and a brief explanation of the reason for the return.

• Once your return request is approved, you will receive instructions on how to return the item(s) to us.

3. Refund Policy

• Once we receive your returned item(s), we will inspect them and notify you of the status of your refund.

• If your return is approved, we will initiate a refund to your original method of payment. Please allow 1-2 business days for the refund to be processed and reflected in your account.

4. Exchange Policy

• If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Additional charges may apply for exchanges of higher-value items.

5. Return Shipping

• Free return.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for a replacement or refund.

7. Exceptions

• Certain items may not be eligible for return or exchange, such as perishable goods, personalized items, and gift cards. Please contact us for more information about specific product eligibility.

8. Contact Us

• If you have any questions or concerns about our Return Policy & Exchange, please contact our customer support team at Contact Us .

9. Legal Compliance

• Our Return Policy & Exchange comply with relevant laws and regulations governing consumer rights and product returns.